A few weeks ago we were going to have movie night so we
decided to pop some popcorn and get ready for a great movie. I placed a bag of
popcorn in the microwave set it for 4 minutes then walked away for about 1
minute.
When I came back in the room I looked in on the popcorn
because I could smell something burning. How was it possible that it was
already burning? Sure enough the bag was burning! Oh no!
I opened up the microwave and saw that the bag never really
inflated it just burnt! I tired another bag, then another bag, and finally all
6 bags were not only un-popped but they were all burnt.
The next day I sent an email to Jolly Time to find out if it
was my microwave or the popcorn. I received a response back right away. Apparently
during the popcorn bag sealing process machine errors can occur that leave pin
size holes in the seal that are unseen by the naked eye. Sometimes it just
happens!
They not only apologized but they replaced the box of popcorn.
I have so much respect for a company that no only explains the process, admits
that errors happened and don’t just place blame and then apologizes and replaces
the item! Thanks Jolly Time for being a stay up great company! You’re one in a
million!!
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